Content Moderation Policy

To ensure Kingston Care Connect remains a safe and reliable resource, the following content is strictly prohibited:

• Spam or Advertising: Unsolicited commercial content or promotional material unrelated to social services.
• Defamatory Content: False information intended to harm the reputation of an organization or individual.
• Privacy Violations: Personal information about individuals (e.g., staff home addresses) without their consent.
• Hateful Content: Speech that promotes violence or discrimination based on race, religion, disability, gender, or sexual orientation.
• Fraudulent Information: Intentionally misleading service descriptions or eligibility criteria.

When submitting services or feedback to KCC:

• All submissions are reviewed by our team before publication (except for immediate feedback which is internal).
• We reserve the right to edit submissions for clarity, length, and formatting (while maintaining accuracy).
• We reserve the right to reject submissions that do not meet our inclusion criteria or violate this policy.

If you encounter problematic content:

• Use the 'Report Issue' button found on every service listing page.
• For privacy or safety concerns, email privacy@careconnect.ca.
• We aim to review and respond to reports within 5 business days.
• You may report content anonymously, though providing contact info helps us verify the claim.

If your listing submission was rejected or your content removed:

• You may appeal the decision by contacting moderation@careconnect.ca.
• Please provide specific evidence supporting your appeal (e.g., official website links, registration documents).
• Final decisions are made by the KCC Governance Committee.